Terms of Use
These Terms govern your access to and use of Operator Signal. Read Section 05 carefully — all subscription fees are non-refundable. By subscribing, you agree to these Terms in full. Last updated: May 18, 2026.
By subscribing to, accessing, or using Operator Signal (the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, do not subscribe or use the Service.
These Terms form a legally binding agreement between you ("Subscriber" or "you") and the operator of Operator Signal ("we," "us," or "our"). Use of the Service is also governed by our Privacy Policy, incorporated here by reference.
Operator Signal is an independent newsletter publication delivering product intelligence, market analysis, and e-commerce strategy by email and through our website. Content is published on our own schedule — we aim for consistency but do not guarantee a fixed publishing frequency.
The Service is powered by the Ghost publishing platform. Use of the Service is subject to any applicable terms imposed by Ghost.
Operator Signal offers two subscription tiers. Content available in each tier is at our sole discretion and subject to change.
- Access to selected free issues and content
- No payment required
- Content is limited vs. paid tier
- Access may change without notice
- Full access to every published issue
- Member-only analysis and archives
- Billed monthly or annually
- Governed by Sections 04 and 05
We reserve the right to modify, limit, or discontinue any tier with reasonable notice where practicable.
Paid subscriptions are billed on a recurring basis. By subscribing, you authorize us to charge your payment method at the then-current price on each renewal date until you cancel.
- Billing cycle — monthly or annual, as selected at checkout
- Auto-renewal — subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date
- Price changes — we will provide at least 14 days' notice of any price increase; continued use after the effective date constitutes acceptance
- Failed payments — if a payment fails, we may retry the charge and/or suspend access to paid content until payment is resolved
- Taxes — prices exclude applicable taxes; you are responsible for any sales tax, VAT, GST, or similar tax in your jurisdiction
All payments are processed securely through Stripe. We do not store your payment card details on our servers.
By completing a paid subscription you acknowledge and agree that no refunds will be issued under any circumstances, including the following:
When you subscribe, you receive immediate access to all paid-tier content. This immediate access is the consideration for your payment — no refund right arises after this point. Nothing in this section limits rights you may have under mandatory consumer protection laws in your jurisdiction that cannot be contractually waived.
You may cancel your paid subscription at any time through your account settings or by contacting us directly.
Free-tier subscribers may unsubscribe at any time via the link in any newsletter email or through account settings.
All content published by Operator Signal — newsletters, analysis, graphics, rankings, the Operator Signal name and logo — is owned by us and protected by copyright, trademark, and other applicable intellectual property laws.
- Read and access content for personal, non-commercial use
- Share brief quotes or excerpts with clear attribution and a link to the original
- Republish or distribute full issues without written permission
- Commercially exploit any content from the Service
- Share paid-tier content publicly or with non-subscribers
- Scrape or systematically download content
For republication, licensing, or press inquiries, contact us at the address in Section 15.
When using the Service, you agree that you will not:
- Use the Service for any unlawful purpose or in violation of applicable law
- Attempt to gain unauthorized access to any part of the Service or connected systems
- Interfere with or disrupt the integrity or performance of the Service
- Create multiple free accounts to circumvent paid-tier access restrictions
- Use automated tools (bots, scrapers, etc.) to access the Service without our express written permission
- Impersonate us or any other person or entity in connection with the Service
- Engage in conduct that damages our reputation or degrades the experience of other subscribers
Violation of this section may result in immediate termination of your account without refund (see Section 12).
Content published by Operator Signal is for informational and editorial purposes only. Nothing in our newsletters or on our website constitutes financial, investment, legal, tax, or professional advice of any kind.
Content reflects the opinions and analysis of the author(s) at the time of publication. We make no representation regarding the accuracy, completeness, or timeliness of any content. You should not act on any content without first seeking appropriate professional advice.
The Service is provided on an "as is" and "as available" basis, without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.
In no event shall our total aggregate liability to you for all claims arising from or relating to the Service exceed the total amount you paid us in the twelve (12) months preceding the claim.
Some jurisdictions do not allow certain exclusions or limitations of liability. To the extent such limitations are prohibited by applicable law, they apply to the maximum extent permitted.
We reserve the right to modify, suspend, or discontinue any part of the Service — including content format, publishing schedule, features, or subscription offerings — at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation.
Exception to no-refund policy: If we permanently discontinue the entire Service, paid subscribers will receive a pro-rated credit or refund for any unused prepaid subscription period remaining at the time of discontinuation. This is the sole exception to our no-refund policy stated in Section 05.
We may suspend or terminate your account and access to the Service at any time without prior notice if we determine, in our sole discretion, that:
Termination for cause does not entitle you to a refund. Sections 07, 09, 10, and 13 survive any termination or expiration of these Terms.
You may terminate your account at any time by cancelling your subscription (Section 06) and contacting us to request account deletion.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the operator of Operator Signal is based, without regard to conflict-of-law provisions.
Before initiating any formal dispute process, contact us first — most concerns can be resolved quickly without legal proceedings. If a dispute cannot be resolved informally, any legal action shall be brought in the courts of competent jurisdiction in our operating jurisdiction.
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.
We may revise these Terms at any time. When we make material changes, we will update the "Effective" date at the top of this page and notify active subscribers via email at least 14 days before the changes take effect.
Your continued use of the Service after the effective date of any changes constitutes your agreement to the revised Terms. If you do not agree, you must cancel your subscription before the effective date.
Questions about these Terms, your subscription, or anything else? Reach out directly.
General: hello@operatorsignal.com
Privacy & legal matters: privacy@operatorsignal.com